ISO/IEC 20000-1
What is ISO 20000?
ISO/IEC 20000-1 is the internationally recognized standard for IT Service Management Systems (ITSM). It defines the requirements for effective management of IT services and supports companies in making their IT processes more efficient, secure, and cost-effective.
An IT service management system in accordance with ISO/IEC 20000-1 helps you to:
- optimize processes,
- reduce costs,
- avoid system failures, and
- ensure the long-term quality and reliability of your IT services.
The standard is based on the principles of the IT Infrastructure Library (ITIL) and replaced the former BS 15000 standard. It is intended for companies of all sizes that provide or manage IT services – internally or externally.
ISO/IEC 20000-1 Requirements
A certified IT Service Management System (ITSM) includes:
- Data protection and access control – only authorized persons have access
- Provision of resources and contingency plans in the event of IT failures
- Continuous improvement and process monitoring
- Planning, implementation, and evaluation of IT services
- Regular software and hardware updates, as well as risk assessment of critical activities
Benefits of ISO/IEC 20000-1 Certification
- Increased security and protection of sensitive IT data
- Improved service quality and customer satisfaction
- Cost reduction and greater efficiency through optimized processes
- Prevention of unexpected system failures and data loss
- Faster adaptation to technological changes and innovation
- Strengthened competitiveness in the IT market
- Integration with other standards (e.g. ISO/IEC 27001) for holistic IT management
The most requested certification
ISO 9001
ISO 14001
ISO 45001
ISO/IEC 27001
ISO 22301
ISO/IEC 20000-1
Would you like to establish or certify an IT Service Management System (ITSM) in accordance with ISO/IEC 20000-1?
Contact us – we will provide individual advice and support you reliably from planning through to successful certification.
